Repair Policy

How we handle repairs, and what we ask of you before sending a rod to us.

Before You Ship a Rod to Us

Please contact us before sending any rod for repair — by our repair enquiry form, email, or phone — with:

• Your name and contact details
• Whether the rod is a Bruce & Walker rod (and if so, ideally the order number or approximate age)
• A description of the fault
• A photo of the damage, where possible

We'll confirm receipt of your enquiry, give you an initial assessment, and let you know whether to proceed before you post anything.

Rods received without prior contact cannot be worked on immediately. We'll hold the rod and attempt to identify the sender, but this causes delay, and we can't be responsible for turnaround time or the condition of an unidentified or unaccompanied item while it sits pending contact. If a rod remains unidentified after one year, we reserve the right to dispose of it.

What We Repair

We repair Bruce & Walker rods as standard. We may, at our discretion, repair rods from other makers, but this isn't guaranteed and is assessed case by case — please describe the make and issue when you contact us, and we'll let you know if it's something we can take on.

Assessment Before Repair

Every repair is inspected before work begins. We determine the cause and extent of the damage ourselves before quoting — we don't commit to a repair, or a price, sight unseen. Once we've assessed the rod, we'll confirm:

• What caused the damage, so far as we can determine
• Whether it's repairable
• The cost and estimated turnaround
• Any limitations on the result (for example, where an exact colour or taper match isn't possible on an older or discontinued model)

Work only begins once you've approved the quote.

Right to Decline

We reserve the right to decline any repair. This most commonly applies where:

• The damage is severe enough that a safe, structurally sound repair can't be guaranteed
• The blank, taper, or components can't be reasonably matched (particularly on older or one-off rods)
• The cost of a proper repair would exceed what makes sense against the rod's value
• We're not confident the result would meet our own standard, even if technically possible

Where we decline a repair, we'll explain why, and return the rod at the customer's cost.

Shipping

Please package rods securely — a broken section arriving further damaged in transit only complicates the repair. We're not responsible for damage in transit to us; we'd recommend using a tracked, insured service for anything of value.